Mike was more than fantastic. He explained the basics of what he was going to do prior to looking and came back within minutes with a thorough report or what needed to be fixed and things we might have seen (all of which were spot on without an input from me!). Things were worse than I expected, but he thoroughly fixed everything and showed me pictures of each step he took so I’d know the condition of my tank when he left. He gave me extremely helpful tips of things to do for future (fixing downspouts to drain away from the leech field, explained how septic systems work, looked up my leech field on the Fort Meyers website and so much more). He was also very personable and we will be specifically requesting him in the future.
Absolutely amazed by this company and Adam. They came prepared for everything. I've never seen a company this prepared before. I will use them from now on. Not only did we recieve and education about the system Adam found the issues we have asked other companies about and said we had none. Adam fixed all our issues while emptying the system he added filter that was never installed and should have been from the very start and also installed a clean out so we can actually clean the filter ourselves . This is the only company I will trust with my septic from now on. I highly recommend this company and Adam the service tech .
Our septic system needed to be pumped and we had some drain line issues. Septic Blue was the first company (after trying several companies, at least two of which failed to show for their scheduled appointment and then told us to find someone else) to schedule an appointment quickly and to show up on time and get the requested work done. Our service technician, Andrew, was extremely pleasant to speak with, open to questions and he proved to be very knowledgeable. Andrew guided us through the process (we purchased this home late last year and I’ve not dealt with septic much before) and offers several options for both short term and long term solutions. We will definitely be using this company (and hopefully they will always send Andrew as our tech!) for all future work.
This is the second time we have used Septic Blue in two and a half years, and both times we have had a wonderful experience. Our septic system needed to be pumped. They were able to schedule us quickly and even called to show up a day early this time. Brett was very professional and great to work with. He was patient with us, while we asked several questions and he took the time to educate us on how to care of our system. He was extremely knowledgeable. I doubt I will ever need another Septic company, as they provide great service at a great value. I compared several companies before choosing this one and they beat competitor prices with pumping service that included digging out the tank and lifting our concrete lid. I highly recommend this company for your septic system needs.
I had called a couple of different companies to come pump my septic. Septic blue had the most competitive price and were able to come out in short notice. Lori answered the phone and took my appointment. I told her my septic was full and she quoted me a price. She was very pleasant and kept in contact with me. They did have to reschedule my appointment for the next day (Christmas eve) which was totally fine with me. They asked if morning would work for me, I agreed. Lori called me before arrival just to confirm and let me know who my technician would be. Bret the technician showed up on time. He informed us of some issues we'd need to get fixed, which we were aware we had a problem. He told us what we'd need to do and how to go about it. He did inform me that our septic was also overflowed and there would be charge for it. Although, he didn't charge the extra fee, since I wasn't informed of it. The two people I dealt with Lori and Bret had great customer service skills. This was my second time using this company to pump out my septic. I had a fantastic experience the first time as well. I really appreciated their help.
I really like Septic Blue. They want to get things done the right way and pronto. Everyone has a great attitude and they always want to give you priority. Had a problem with my septic tank, and given that it's the holidays, they could fit me in on a Thursday. Got a call this Monday morning asking if it was O.K. to come today. Had no issue whatsoever and was pleased to be moved up so soon. The technicians came in no time. Bret was the main guy and he had a new guy, Jordan, training with him. They were excellent and helped us out a lot. Identified the issues with our tank and dealt with them promptly. Considering all that was involved, I'm happy with how fast they handled it all. Since this is our first home and that it has a septic tank, we'll certainly be doing business with Septic Blue for some time. Highly recommend.
Excellent service! We had a technician (Jim Grabowski) at our house within 2 hours of calling for the routine septic pumping we needed to have done. Jim was polite and professional. He took the time to show us an issue he discovered and explained what needed to be done to fix it. He had all the necessary parts and equipment with him so he could take care of it right away and communicated the cost up front before he did the extra work. We are thankful that he didn’t just pump, but also took the extra time to inspect the components of our system to make sure everything was in good working order and clean so as to prevent future issues. We absolutely recommend this company and will be using them for our septic service needs in the future.
Joshua was exceptional. He was diligent about disseminating as much information about the process as possible. He took special care allow for any questions and concerns that I had. Which in turn, provided a more positive outlook in regards to the expectations and responsibilities directly related to the particulars of septic tank ownership. He was knowledgeable and thorough. A true professional and a credit to his personal ethics and the company that he represents.
We only called to have our septic tank cleaned, but once the tank was opened up, our tech (Brandon) gently let me know that there were a few unexpected issues with our system and that it wasn’t functioning properly. He patiently took time to explain how the whole system was designed to work and showed me which parts of it were malfunctioning. I asked lots of questions and he answered every one without hesitation. Brandon stuck to the facts and when decision time came on whether or not to take care of the unexpected issues, I didn’t once feel like he was trying to upsell or influence my decision in any way. I greatly appreciate that and Brandon’s professionalism, expertise and overall personable demeanor is why we’ll be calling these folks back for any septic needs in the future.
The young man named Mike who was sent out to do this job was extremely professional and very knowledgeable. He took the time to inform me of how the system at my residence should actually have been installed and then how it should actually function. Mike made it very obvious to me how the initial install of my system was deficient in several ways. Not only did he add the two pipes bringing my system up to current code he actually solved the problem I was having. I hope Mike stays employed with septic blue because the next time this chamber system needs to be pumped I hope Mike is the man being sent out to do the job
I called Septic Blue with an issue, I wasn't 100% sure what it was other than this horrible gurgling sound. Adam was out to help in no time, He was very knowledged on what he was doing and explained everything extremely well, broke down pricing and repairs that were going to be done to make sure I understood and could make the correct decision to what I could afford. He also went over what should be done after to maintain proper maintenance. Thank you again Adam. I would most Definitely recommend you guy.. Hopefully I won't need to reach out soon, But if I have any questions I know who to call.
Jim did a great job pumping our septic tanks. He showed up exactly on time and was super friendly. He carefully explained and showed me what he was cleaning out. He showed me the filter that was completely clogged and could start to cause issues and recommended a proper interval for checking and cleaning the filter to avoid future issues. He also performed a recommended water jet cleaning of the input pipe and drain, as he could see (and showed me) that the tank level was causing sewage to remain in the pipe coming into the tank from the house rather than fully draining due to the clogged filter. He also pointed out a potential future problem with the output baffle where the pipe is angled due to the tank settling. He spent a lot of time carefully cleaning out everything in all of our tanks through all 3 risers. I was very impressed with his knowledge and appreciated the time he took to show me all the aspects of my septic system. I will definitely use Septic Blue again for future service.
Needed a pump out and contacted Septic Blue. They arranged an appointment that was convenient to me and (I felt) fast. They texted and emailed confirmation, and called me the morning of the appointment to verify the technician "Mike" was on the way. They even sent me his picture so I'd know him when he arrived. He showed up on time and got right to work. There was an unexpected issue with my system, but he was prepared and took care of it after explaining everything to me and answering my questions. With the extra issue, it took a little longer than expected but he completed the work with a minimum of disruption, cleaned up after he was done and left my yard almost like he found it. Very good commitment to customer service by both the office and field people. Definitely recommend them if you need septic service.
I am so glad I called Septic Blue! Adam was so professional and knowledgeable. He told us things about our system we never knew and really saved us from a more serious issue. They arrived when they said they would, worked fast, fixed the problem and even improved our access and maintenance. My house is 15 years old, and I really need reliable and professional service people just like these guys. Thank you!
Septic tank cleaning- septic tank was backing up. Contacted Septic Blue at 11:40am and was scheduled for cleaning 2pm-5pm. Contacted @2:20pm that technician was on his way. Jason arrived shortly after with all the necessary equipment. He performed his tasks in a safe, efficient and professional manner. Septic Blue is to be commended for their quick response, upfront pricing, excellent communications and equipment. Jason is definitely an asset to their organization and represented the company in a highly positive manner Thanks to both for getting things flowing again!! fz
Andy arrived to service my septic system. He was very professional and knowledgeable. Andy took the time to explain the functions of my system. I'm a first time home owner. I felt very informed and prepared for my next service 3 years in advance. My services as well as my interaction with the company all together has been a wonderful experience. Septic Blue was able to service my tank less than 24hrs after contact. I would definitely recommend Septic Blue for speedy, professional, LOW cost service.
To start, this company was very responsive. From the moment I called to the time the guy left, I felt comfortable and felt like I was not getting jipped. The guy on the phone was very polite and kept me updated. But the biggest thing me and my husband have to say… is this company got lucky with Noah ! Not only was he here earlier than timed, he was respectful, professional, and very informative. He was very respectful, was willing to answer any questions we had, and just plain honest which is hard to find in todays world. He made sure we were comfortable with his decision before just doing it. All we have to say Septic Blue… is do what you can to keep this guy. If I could give more than 5 stars, I would. We will definitely not only be recommending this company, but recommending Noah. Thank you all so much !
My name is Stephen, I had a septic tank issue where my pipes slow drained. I contacted Septic Blue and the dispatcher Pat was very helpful with my situation. She advised me on the pricing and after I ran a snake through the pipes, I contacted the company and Stephanie took the call and sent a wonderful technician named Jimmy Johnson. I am appreciative I was scheduled for this afternoon. Jimmy was very knowledgeable and easy to talk with. He educated me on how the septic tank works and recommendations on maintaining the tank. He was very professional in every way and quickly resolved my issue. I highly recommend this company to any of my friends and would use them myself again. Thank you Septic Blue for a tremendous job
Septic Blue emptied my 1500 gallon septic tank. They sent a young man , Josh, out to do the work. Josh let me know when he was an hour from arriving, I was given a four hour window 0800-1100. This was just a maintenance call to prevent any disasters. Josh arrived and after introducing himself and a brief conversation he got straight to work. Josh correctly located my service points and dug them out using equipment he brought with him. Josh explained to me what he was doing and what he thought I should do to further maintain my septic system. He told me that they offered an enzyme for the septic system or suggested that I could purchase a good enzyme to add to the septic at regular intervals on my own. After emptying both tanks Josh put everything back very neatly. I will say that the initial quote over the phone is much lower than what it cost me after Josh was done. I have had my tanks drained four times since I have lived in my current home. I did expect the price to be higher than quoted as I already knew the price quoted would be for basic draining of the tank and nothing else. I replaced the filter and the larger tank costs more. If your are planning on having this done I would recommend that you use a Septic Blue or another reputable company to do the work. I have had mine tanks drained every five years. We are a family of six and have three and a half bathrooms. My total cost was $750 but I already expected it to be higher than quoted as I knew from previous service calls that it would be more for my home. It is very worth having this down on a regular schedule to avoid the terrible situation that will occur if you don't do this.
I obtained the services of Septic Blue related to the pumping of my Septic System. My technician was Joshua Murphy, who, my perspective, certainly represented the best of Septic Blue. He was super professional and kept me informed every step of the pumping process. He was greatly knowledgeable of Septic Systems, resulting in a feeling of being in a classroom. This guy is an exemplar of quality customer service-lost by many businesses today.
I purchased an older home in October and contacted Septic Blue to inspect the current system. Upon the system failing, Septic Blue did an excellent job and adapted to situations as we received soil tests, permits, etc.,. Having no previous experience with Septic installation, Andy and his team did an amazing job explaining their work to me. I would recommend Septic Blue not only for their quality workmanship, and warranty but also the great people they employ.
Andrew arrived on time and in a clean truck. His professional manner was overshadowed only by his extensive knowledge and courteous behavior. After a thorough evaluation and discussion on pricing, he got to work swiftly with great consideration of my homes landscaping and surroundings. His work is above comparison, and was completed in a timely manner with a steady, professional pace. No detail was overlooked. Septic Blue was referred to me by my neighbors, and I am extremely happy to have used Septic Blue and Andrew. I will most certainly call them again when I have septic issues because I'm confident my needs will be met on time and on budget, again.
I had a great experience using Septic Blue! Our technician Josh was very professional and he throughly explain the process of our septic issues! He is very knowledgeable and trustworthy! I will without a doubt use this company again and request Josh! I would recommend him to all my friends and family! He made a stressful situation a lot easier! Hands down best costumer service!
From the first phone call to the end of the process everyone was friendly and kept me in the loop along the way. They guy who did the work at my house, Chris, was very helpful and answered any questions I had and helped me understand exactly what was being fixed and explained in detail how the system is supposed to work. He also provided pictures and showed me progress each step of the way.
Jerry Oliver from Septic Blue saved the septic system. I had it checked out last year (same month different company) and they didn't tell me what was going on. They overcharged for no type of real service. Jerry was able to explain in detail the exact issue and checked fixed things, even ensured everything was good afterwards. He was on-time and very professional. I won't be at my current residence much longer but will be sure to refer Septic Blue to the new owners.
I hired Sepic Blue to pump out my septic tank, Mr Robert Smith was my technician. I find him to be very professional at his job, he explained to me how my septic system works and how to keep it working correctly. What I really like there was no surprise pricing he explained up front what he needed to do and asked before hand before attempting the job. I would recommend Septic Blue to any of my neighbor and family who need septic services.
Robert Smith was our technician and I couldn’t say enough great things about him. I am extremely satisfied with this company and only had to pay what was quoted which was about 200$. We do have other work that may need to be done in the near future but I did not feel pressured at all into purchasing any additional services. Robert is very educated and kept me informed every step of them way! Thank you! Only con was Robert ended up running behind on his previous job and I had to wait outside of my appointment time window but it was worth it.
Great service by Chris. Love that he knows what he's doing and gave me great Insight about the issue I was having. I had another company come out previously and told me I needed a new pump so I decided to get a second opinion from another company septic blue. That's when Chris fixed the issue right away and I didn't need a new pump. Thank God for honest people. Definitely recommend
First, Michael who addressed and acknowledged our call on Sunday was very helpful, courteous and direct. Next day, sharp at 8:30am, Derek Pabon came, located the tank’s two openings precisely. He dug the ground just enough to reach the openings. He analyzed the situation, took pictures and then gave us line by line items that needed to be done. He educated us along the way and then we were able to choose what had to be done. He thoroughly cleaned out the tanks, he changed the filter and then jet cleaned the pipe. He then asked us to flush inside the home so he can see there were no blockages. He put lids back on with new screws and leveled the dugouts. Thank you so much. Great people to get the job done.
Jon did an excellent job. Jon was on time and immediately went to work, finding my septic system, and describing what he was going to be doing. Unfortunately, the company that had pump the septic system the last time concreted down the ‘caps’ to the tanks and Jon had to physically break the caps up to be able to access the tanks. It was a lot of work for Jon. The tanks hadn’t been pumped in a while so it also was a lot of extra work. Jon was extremely friendly and very knowledgeable. He quickly addressed the issues and resolved all the problems in a timely manner. I highly recommend Jon and his company Septic Blue. Everyone was extremely helpful, knowledgeable, and very responsive.
We discovered we had a septic tank by having an issue to begin with. Bearing that in mind Chris was still up for the task. He arrived on time and explained everything to me in fine detail. Even after uncovering underlying issues that increased costs he still explained everything and it's importance as a whole. We ahad a riser installed for ease of access for further services all on his recommendation. I will be contacting them in the future for my regular septic service. I highly recommend this company if you're having any septic tank issues.
I noticed a backup in the downstairs bathroom on a rainy Saturday morning, called Septic Blue and Robert, the technician, arrived by 2:00 PM. Robert could not have been more professional, personable, described what he was going to do, explained the pricing, took his time to answer any questions, educated me about the septic system during the process along with photos he took, completed the work, and put everything back in place. When you put all these parts into place, Robert went above and beyond to take care of me. For the process with Septic Blue, they kept me updated via text on my appointment time, Robert's arrival, and followed up after the job was completed via both text and email. As far as I am concerned, they ARE the go-to septic tank company and Robert, without a doubt, was absolutely the best.
I had the pleasure of having Septic Blue service my septic system, and I couldn't be more impressed. They arrived promptly and efficiently emptied the tank, leaving no mess behind. What truly stood out was their exceptional communication skills - they addressed all my questions with clarity and patience, ensuring I understood every step of the process. Their expertise and professionalism made the entire experience seamless and stress-free. I highly recommend Septic Blue for any septic service needs. Thank you for a job well done Robert!
I called Septic Blue Wednesday and they were here the very next day. My Service Pro JOSH was amazing, professional, thorough, knowledgeable, and patient. He walked us through the process and made sure we had a clear understanding of everything that was going on (and I had a million questions). They are definitely my company of choice and I recommend them to anyone looking for professional and reliable service. THANK YOU JOSH!!
Robert was extremely knowledgeable and diagnosed the issue quickly. He suggested improving the current setup with a Porthole option for future pump outs and treatment. Also Installed PVC baffle upgrade and a years worth of liquid to keep the Bio levels good. Finally a great experience with a experienced technician who cares about the customer and providing a very valuable service ! Thank You Robert and Septic Blue
I am very pleased with Septic Blue as a company and with our service technician, Joshua, in particular. Septic Blue scheduled a service appointment at the time I called them. I had called two other companies before them and never even got a call back to schedule service. Joshua was knowledgeable, professional and friendly. He did a thorough inspection and took the time to explain what the issue was and provided me with a real education on our septic system. Joshua explained that service I thought we would need was not necessary, and that he did not want to charge me for something that was not needed. we will definitely use Septic Blue in the future.
Was in out with minimum yard damage They also put the grass back What I really like was how the service tech explain the entire system and maintenance process and how to up keep it moving forward. I had a grease clog problem. He proved it to me by offering me a chance to see the grease come out of the pipe I appreciated that. I would recommend septic blue to anyone. They on point Thanks for the great service Ask for a Chris as the service tech.
Can’t sing enough praise for Septic Blue. I had an unknown/undisclosed septic system for the basement of my house (that we’ve lived in for 19 years!) Had a back up, broken lid, and all kinds of mess. Showed up the next day with supplies for any scenario (since we knew nothing about our tank) and Jon fixed everything promptly. So thankful.
Septic Blue is now my new partner for my septic needs and maintenance. They keep their promises and followed through with quality HONEST work. They demonstrated with me that they are committed to do the right thing and model their business with integrity. Robert Smith was super helpful and was honest in his dealings with me. He worked super hard and sweated his guts out hand digging out my access ports. He completely educated me on the function and maintenance practices to make my septic system work in an efficient manner. Robert took great pride in his work and I will be requesting him to pump my system out in two years. My riser he installed will help me maintain my system’s filter and be a better partner in keeping my system repair free. Thanks Septic Blue for hiring people of integrity like Robert Smith and supervisor Billy! And the scheduling staff was AMAZING to work with! Great team! Great affiliates! Consider me a lifetime customer!
Jordan, our septic tank technician, was fantastic! He was professional, knowledgeable, and efficient. He explained everything thoroughly and answered all of our questions. We were very impressed with his work and would highly recommend him to anyone needing septic tank services.